Reservation

• A non-refundable 50% deposit is required to book a group reservation (10 people and more). 

• Group rates are only available while booking with us through the telephone or by email.

• 48h before the activity :

• Less than 48 hours before the activity :

  • No possible changes, cancellations or reimbursements.

  • Although, it is possible to transfer the reservation to another participant at any time. Please inquire us of the name of the person that will replace you.

OTHER POLICIES 

• No possible reimbursements for croc rentals, wetsuits or photos bought online or by telephone.
• The cancellation policy as well applies to all modifications in regards to your existing reservation, late arrival, a non completed activity or if the client is under the influence of alcohol or drugs, they will not be allowed to go onto the water.

• To operate, there must be a minimum of 6 participants to go depart onto the water, in this case Rafting Montréal have the right to cancel the departure and will offer a reimbursement or move the activity to another departure time.

• All participants below 18 years old must be accompanied by an adult onto the water.

• No reimbursements or modifications can be made by a client within 48h or less of the reservation if it rains.

• In a case of a cancellation done by Rafting Montréal (water quality or thunderstorms), you can get a reimbursement or move your departure to another possible date or keep the payment as a credit. Cancellations may be done in advance, the day of or at the departed hour, at the discretion of Rafting Montréal.

• All participants that do not present themselves at the departure without receiving a call or an email in regards of a cancellation will not be able to change their departure, keep the amount as a credit or receive a reimbursement.