Policies

IMPORTANT INFORMATION 

  • You need to arrive 30 minutes prior to your departure time 
  • You will be soaked from head to toe, be sure to bring a change of clothes and a towel Shoes are obligatory and must be worn during the activity. Make sure they fit properly  (flip flop are not recommend). 
  • Free lockers are available onsite, no lock is required 
  • Free parking is available onsite 
  • Water bottles are not authorized on the water unless they can be attached to our PFD  (personal flotation device) 
  • Carefully read the policies 
  • Please use the WAZE GPS application to get here by car. Simply type : Rafting Montréal  (8912 Blvd. Lasalle, Lasalle, H8P 1Z9) 


BOOKING POLICIES 

  • 100 % of the invoice total will be charged on your credit card when booking a date. 
  • A deposit of 50% is required to reserve for a group (12 or more people) or a camp and is  only available over the phone (not online). The deposit is non-refundable and a credit  card information will be asked. Up to 48 hours before the trip we’ll need to get a  confirmation of the number of participants and pay the remaining balance.


CANCELLATION POLICIES 

  • One (1) week before the activity or earlier: Refund available or the departure can be  changed for another available date without fees (Not applicable for groups). 
  • Over 48 hours before the activity: Possibility to move your departure to another available  date without fees. A 20% fee will apply for refund (Not applicable for groups) 
  • Less than 48 hours before the activity : No changes and no refund possible, the full  payment will be charged. 
  • No reimbursement for wetsuits, crocks or pictures bought online or by phone. The cancellation policy equally applies for all reductions in the number of participants on  existing orders, late arrivals, incomplete trips, or if clients are refused access because they  are under the influence of drugs or alcohol. 


WEATHER POLICIES 

  • No refund or modifications in the event of rain. 
  • In the event of a cancellation by Rafting Montreal (water quality or thunderstorms) you  have the option of getting a refund or the option of selecting another departure date.  Cancellations can occur ahead of time, the day of, or at the time of departure, at Rafting  Montreal’s discretion. Participants who do not show up for their departure without having  first received a cancellation phone call or e-mail don’t have the option of a refund or  changing their departure date. 


*Waivers have to be duly filled before the day of the departure.